Post by nickd on Mar 31, 2016 22:11:39 GMT
We all know traders are out to rob you, they are over priced, make a million pounds profits on every sale and don't give a prarrie canoe about customer service, never return emails sent at 11pm asking you to tell them everything about the product you sell and are all feckless idiots out to scam you, well that is at least what many customers think.
So boot on the other foot, "customers", many are total twats, let's hear your side traders.
I'll kick it off. Mr Frenchman orders a set of AR-1 on bank holiday Monday via the website. Tuesday morning I write to him and tell him he has ordered without delivery charges which will be £35 and that most AR-1 have that AR-1 have already pre-sold, would he like a refund or will he be happy to wait till the end of April when I will be able to supply and that I won't bill him for shipping until I have a definite delivery date from Nankang. Reply is yes, I will wait, but I have a race meeting at the end of April so need tyres by then. Arh, so you want an unproven tyre to race on, OK for very similar money I can supply you a Dmack tyre from stock that has a proven race record and the AR-1 will need to be very, very good to compete with it.
"No, I don't want other tyres"
"OK, no problem."
At 5:30 Wednesday morning he sends an email saying he now wants a refund. Strangely I don't tend to be at work at 5:30am and the first thing I know about it is an email from PayPal saying he has escalated the refund request to a dispute all withing the space of 3 hours.
So all the rigmarole of PayPal resolution for a n impatient French twat, who I had already told could have a refund without any issue.
Sadly I wish I could say it is rare.
Two of my favorites are the guy that phoned for tyres for his Astra. The usual question is, "how much are your tyres?" "Well that will depend on a lot of things Sir."
So,
"How much are your tyres?"
"What size are you after?"
Don't know, it's an Astra.
OK, there were lots of different sizes fitted to an Astra, and lots of different Astra's
It's an estate.
That still doesn't help me, do you have the registration?
It's a 52
That still doesn't help me sir.
So eventually I get the registration
"OK sir, that is giving me a tyre size of 205 55 16 does that sound right, do you want me to go ahead and order them for you?
Yes, if you like.
Well it is not if I like, it is actually what you like as you will need to pay for them if I order them, are you sure that is the right size and do you want me to order.
"Duno, they are wheels we got from Halfords.
So you are saying they are not even standard wheels?
Yea.
Well sir you really do need to go look at your car and tell me what tyre size you have.
"But it's an Astra, can't you tell me?"
Needless to say I didn't order tyres and they never phoned back.
Then there was the guy that wanted to know how much I charge for fitting a tyre, when I said I would charge him £10, without even catching his breath he said "does that include the tyre."
And my very favorite. The 4 line email fro. A bloke who said he was building a car for a show that I had never heard from and would I sponsor him a set of wheels because it was going to be brilliant for promotion.
I wrote back and said, "who are you, what is your reputation, what is this show and what are you going to do for me in return?"
His reply.
Why haven't I heard of this show and if that was going to be my attitude he would take his business elsewhere!"
Excellent! I'm sure there are people queuing up to give him free stuff.
So boot on the other foot, "customers", many are total twats, let's hear your side traders.
I'll kick it off. Mr Frenchman orders a set of AR-1 on bank holiday Monday via the website. Tuesday morning I write to him and tell him he has ordered without delivery charges which will be £35 and that most AR-1 have that AR-1 have already pre-sold, would he like a refund or will he be happy to wait till the end of April when I will be able to supply and that I won't bill him for shipping until I have a definite delivery date from Nankang. Reply is yes, I will wait, but I have a race meeting at the end of April so need tyres by then. Arh, so you want an unproven tyre to race on, OK for very similar money I can supply you a Dmack tyre from stock that has a proven race record and the AR-1 will need to be very, very good to compete with it.
"No, I don't want other tyres"
"OK, no problem."
At 5:30 Wednesday morning he sends an email saying he now wants a refund. Strangely I don't tend to be at work at 5:30am and the first thing I know about it is an email from PayPal saying he has escalated the refund request to a dispute all withing the space of 3 hours.
So all the rigmarole of PayPal resolution for a n impatient French twat, who I had already told could have a refund without any issue.
Sadly I wish I could say it is rare.
Two of my favorites are the guy that phoned for tyres for his Astra. The usual question is, "how much are your tyres?" "Well that will depend on a lot of things Sir."
So,
"How much are your tyres?"
"What size are you after?"
Don't know, it's an Astra.
OK, there were lots of different sizes fitted to an Astra, and lots of different Astra's
It's an estate.
That still doesn't help me, do you have the registration?
It's a 52
That still doesn't help me sir.
So eventually I get the registration
"OK sir, that is giving me a tyre size of 205 55 16 does that sound right, do you want me to go ahead and order them for you?
Yes, if you like.
Well it is not if I like, it is actually what you like as you will need to pay for them if I order them, are you sure that is the right size and do you want me to order.
"Duno, they are wheels we got from Halfords.
So you are saying they are not even standard wheels?
Yea.
Well sir you really do need to go look at your car and tell me what tyre size you have.
"But it's an Astra, can't you tell me?"
Needless to say I didn't order tyres and they never phoned back.
Then there was the guy that wanted to know how much I charge for fitting a tyre, when I said I would charge him £10, without even catching his breath he said "does that include the tyre."
And my very favorite. The 4 line email fro. A bloke who said he was building a car for a show that I had never heard from and would I sponsor him a set of wheels because it was going to be brilliant for promotion.
I wrote back and said, "who are you, what is your reputation, what is this show and what are you going to do for me in return?"
His reply.
Why haven't I heard of this show and if that was going to be my attitude he would take his business elsewhere!"
Excellent! I'm sure there are people queuing up to give him free stuff.
le sigh