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Post by Dweenimus on May 10, 2016 18:48:10 GMT
Oh, hi, me again.
Just wondering if anybody has had a similar issue to this, and what they did to resolve it?
Sold a phone on eBay. Assumed it was all fine and over a week later I got an email from them saying it hasn't been delivered. It was sent signed for...
After me telling him who it was sent by, he says has a delivery note from them, that's not dated, and says it's been left next door at the barber shop.
Barber shop is claiming they didn't receive any package.
After a lot of annoying conversation with 3 different people on the myhermes webchat. First didn't follow up, second just disconnected when I said I didn't want a claim form, I want proof of signature. So finally webchat no.3 sends me proof of delivery, a random squiggle that doesn't look much like the ebay buyers name.
Myhermes are basically claiming it's been delivered, so nothing else they can do.
So what could have happened to parcel?
A) delivery drivers stolen it
B) Barbershop stole it
C) customer from barbershop stolen it
D) ebay buyer is trying to scam?
Where do I go from here?
I've fulfilled my end of the deal, I sent it recorded to cover myself.
I can't refund him, cause then I'm out a phone and the money for phone.
But then, buyer is also out money and a phone that didn't show.
HALP
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Tom
Chats A Bit
Posts: 218 
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Post by Tom on May 10, 2016 19:11:00 GMT
I am afraid I have no real advice for you, however I have had utterly shocking experiences with hermes as a courier including the delivery of some wheels 3 days later than anticipated only to receive 2 wheels, then a single wheel on the three days following until I finally had all 5!
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Post by rich5660 on May 10, 2016 19:45:52 GMT
Not your problem, it's been signed for
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Post by Dweenimus on May 10, 2016 19:46:48 GMT
That sounds pretty prarrie canoe! Ive been using them to send stuff for a while and everything's been fine till now. Not sure I'll use them any more!
Been doing some heavy research and it looks like as long as they have a signature they have fulfilled their contract. Even if it's not the right signature or even in the same town!
eBay/paypal should side with me because I've gotten proof of delivery.
Looks to me like courier companies are a law onto themselves, they contract out the work and always back the drivers.
Talking of contracting the work out, i saw a guy delivering parcels out of an estate car today, wtf?
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Post by rich5660 on May 10, 2016 19:52:03 GMT
Yeah my local myhermes driver uses an old beaten up micra, they just use their own cars and chuck whatever in the boot, you'll notice on their website you can only as for stuff to be collected by courier up to a certain size.
My local guy is a dude, he doesn't want to talk to me, Vice versa, if I'm in he goes as fast as possible up 4 flights of stairs, if I'm not he leaves it by the door. Yodel on the other hand are completely useless round this neck of the woods!
If you're the one buying though then always signing for it properly can save you big time
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Post by atlex on May 10, 2016 20:14:48 GMT
Talking of contracting the work out, i saw a guy delivering parcels out of an estate car today, wtf? Surprisingly common sight these days. Bit weird the first time I saw it too. |
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Post by Dweenimus on May 10, 2016 20:25:56 GMT
It was a sight for sure, parcels full up, squashed up on the windows of the car!
It's really unprofessional!
Saying that, I turn up to plumbing jobs in my mx5 so yeah...
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Post by boringgit on May 10, 2016 20:41:27 GMT
A lot of the Myhermes drivers are people doing it for a few extra quid. They are paid by the parcel so they WILL deliver it. Even if it means hiding it in a dustbin and forging a signature.
We use Collect+ at work and I have a lot of contact with the Yodel Drivers, most of them are paid hourly so they aren't in a rush to delivery unlike the MyHermes guys who are paid by the parcel. People slate Yodel but I've had loads of stuff delivered by them and I think they're great. But I do throw all those fragile marked parcels into the back of the drivers van ;-)
How did you send it? Did you drop it off into a Hermes Shop? These things are traced every step of the way, you drop it into the shop - shopkeeper scans it in, driver picks it up, again scans it in. etc etc. If they'd left it with a neighbour they should have left a card and again it would all be traced..
I would say either
A) The driver stole it and forged a signature
B) The Barbershop Stole it/lost it
C) The Customer is a lying Canoe
Providing you sent it with the correct insurance for the value of the item, you've covered yourself - however I'm pretty sure you'll have to provide a refund for the customer and then claim your costs back yourself.
For the future, send stuff that's expensive via royal mail. They aren't allowed to leave it with anyone any more because of this reason. Our Post Office are like the Gestapo, I sent my other half there once to pick up a parcel with my driving licence, credit card, passport, council tax bill (With BOTH OUR NAMES ON IT) and they still said no.
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Post by Horney on May 10, 2016 22:29:29 GMT
Hermes are our biggest customer. Going live with our mobile solution in a couple of months. Hopefully our stuff will make them better.
Lifestyle couriers is the name for the people that do it in their own cars if you were interested at all.
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Post by Vindi (Russell) on May 14, 2016 6:56:23 GMT
I'd avoid most of the cheaper couriers, they are cheap for a reason. They are after quantity not quality and if things go wrong it's not worth their while to sort it out.
It's the same in any industry, there is always someone churning out cheap tat at the bottom end of the price bracket, they get regularly get complained about but people still use them because they are the cheapest option. Think cheap airlines, Ryanair or Easyjet are a nightmare but people's till use them
Russell
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le sigh